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RDO Promise™ -
Uptime Guaranteed™

No other John Deere or competitive brand dealer offers this level of guarantee — a commitment to providing the ultimate in service and care when you purchase your equipment from RDO Equipment Co.*

RDO Promise Logo

RDO Promise™ - Uptime Guaranteed™ (Agriculture)

The RDO Promise™ includes:

  • Equipment walk-around and start up when equipment is delivered
  • FREE in-warranty service inspections
  • FREE annual inspections while the equipment is under warranty
  • A four-hour guaranteed response time for warranty repairs
  • FREE service calls for warranty repairs
  • FREE pickup and delivery for warranty repairs
  • FREE loaner equipment for warranty repairs beyond 48 hours
  • Guaranteed parts availability
  • Annual product utilization training sessions
Available on all self-propelled John Deere 5000 Series Tractor models and larger, sprayers, and combines under factory warranty. Available only on units sold within RDO Equipment Co.’s Area of Responsibility (AOR) and within the Continental United States. Contact your local RDO Equipment Co. store for complete details.

RDO Promise™ - Uptime Guaranteed™ (Construction)

The RDO Promise™ includes:

  • Equipment walk-around and start up when equipment is delivered
  • Balance of basic factory warranty
  • FREE loaner equipment for repairs beyond 36 hours (first 12 months of ownership). Excludes production-class equipment from loaner operations.
  • FREE travel time on warranty items during basic factory warranty period
  • FREE after-sale inspection. (Includes JDLINK™ Machine Performance Reports)
  • A four-hour guaranteed response time for warranty repairs
  • Optional lease or retail finance plan tailored to customer
  • Optional, tailored GPS monitoring with on-request customer access to tracking data.
  • Optional, tailored preventative maintenance programs, oil samples and machine inspections.
Available on units sold within RDO Equipment Co.’s Area of Responsibility (AOR) and within the Continental United States. Contact your local RDO Equipment Co. store for complete details.

RDO-Vermeer Promise™ - Uptime Guaranteed™

The RDO-Vermeer Promise™ includes:

  • Equipment walk-around and start up when equipment is delivered
  • New ownership training
  • Balance of basic factory warranty
  • FREE loaner equipment for warranty repairs
  • FREE travel time on warranty items during basic factory warranty period
  • FREE after-sale inspection
  • A four-hour guaranteed response time for warranty repairs
  • Guaranteed parts availability during warranty period
  • Lifetime equipment operation and safety training sessions
  • Optional lease or retail finance plan tailored to customer
  • Optional, tailored GPS monitoring with on-request customer access to tracking data.
  • Optional, tailored preventative maintenance programs, oil samples and machine inspections.
Available on units sold within RDO Equipment Co. – Vermeer’s Area of Responsibility (AOR) and within the Continental United States. Certain restrictions apply. Insurance requirements must be fulfilled. Contact your local RDO Equipment Co.-Vermeer store for complete details. 

RDO Integrated Controls Promise™ - Uptime Guaranteed™

The RDO Integrated Controls Promise™ includes:

  • FREE pre-delivery inspection and testing
  • FREE loaner components for inoperable products
  • Repair of the defective components covered under the manufacturer’s warranty
  • First 4 hours drive time FREE on warranty items
  • Return freight is free on all warrantable repairs
  • FREE phone support for first 60 days of ownership
  • FREE in-store inspection on any unit coming out of a warranty period
  • FREE software and firmware updates within first 60 days of purchase
  • Guaranteed after-hours personnel available via phone
  • FREE freight for warranty parts ordered from the manufacturer for repairs
  • Optional lease or retail finance plans tailored to customer
Available on Topcon, Carlson Machine Control, and Sokkia Equipment units sold within RDO Integrated Control’s Area of Responsibility (AOR). Contact your local RDO Integrated Controls store for complete details.

Parts & Service Promise™ - Uptime Guaranteed™

The Parts & Service Promise™ includes:

  • We raise the bar on standard John Deere and Vermeer warranties
    • Repairs made by RDO Equipment Co. using new OEM repair parts.* 24 months/2,000 hours (whichever comes first)
    • Parts purchased from RDO Equipment Co. and installed by customer* 12 months
  • Extended store hours and “on call” service during peak times
  • Stocking and running of critical parts regionally to maximize uptime
  • Convenient delivery between RDO Equipment Co. locations with potential same-day service
  • Your choice of 2-day freight free, next day air emergency or Saturday emergency orders shipping from John Deere. Plus, quick and easy transfers between RDO Equipment Co. locations.
Some exclusions apply. Ask your local RDO Equipment Co. store for details. Some freight options not available at all stores. Hitachi mining applications are excluded. The Parts & Service Promise™ is not transferrable.
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