What is an RDO Account and why do I want one?
Can I buy online and pickup in store?
Absolutely! Buy parts online and we will send an email when your order is ready for pickup at your local store. In-store pickup is offered free of charge.
When can I expect my order?
Orders are processed five days a week. Available parts usually ship in 1-2 business days. Transit times are based on your location and the shipping method you select.
Please be aware some of our part vendors are experiencing delays which may affect your order’s delivery time.
Where are your warehouses located?
Orders ship from one or several of our more than 75 US stores. We have the capacity to supply you with the parts you need as soon as possible.
Which shipping methods do you use?
We ship orders via UPS Ground. If you require expedited shipping we recommend that you call the store location closest to you.
What is my tracking number?
UPS tracking numbers are emailed when your order ships. For those with an RDO Account, you can also view your tracking information from your order history page. Tracking numbers become active when UPS receives and scans your package.
How are taxes calculated? Our business is exempt from sales tax.
Our shopping cart is configured to collect the proper amount of sales tax based on the point-of-sale address. Businesses who are tax-exempt may submit their tax-exempt certificates to our business office which will adjust how our shopping cart collects taxes for your business.
We are located outside of the United States; can we still purchase from RDO Equipment Co.?
Currently, we do not offer online international part sales. However, we encourage our international customers to call our International Sales Division at 844-736-7278 to inquire about ordering the parts and supplies you can view online.
Do you ship to Alaska and Hawaii?
Yes! Please note that additional shipping charges may apply.
Why was my credit card declined during checkout?
On occasion, online transactions may be declined during checkout. This may occur for any number of reasons. Some of the common occurrences include:
The card issuing bank may not approve the transaction (i.e. incorrect expiration date, closed bank account).
The billing address or CVV code does not match the information on file.